Last updated: 13 November 2026
At Hotel Aastha Grand, we understand that travel plans may change unexpectedly. Our Cancellation & Refund Policy is designed to provide clear information about cancellation timelines, applicable charges, refund eligibility and payment processing.
We encourage all guests to review these conditions before confirming a reservation.
Guests may cancel their direct reservations without a cancellation fee when the request is received 48 hours or more before the scheduled check-in time.
Eligible reservations cancelled within this period will receive a 100% refund of the booking amount already paid to Hotel Aastha Grand.
For cancellations received between 24 hours and less than 48 hours before the scheduled check-in time, a cancellation fee equivalent to 50% of the first night's room tariff will apply.
Any remaining eligible amount paid towards the reservation will be refunded after deducting the applicable cancellation charge.
Cancellations received less than 24 hours before the scheduled check-in time will incur a cancellation fee equivalent to 100% of the first night's room tariff.
If the guest has already paid more than the applicable cancellation charge, the remaining eligible balance will be refunded.
A reservation is considered a no-show when the guest fails to arrive for the scheduled stay without notifying the hotel or completing an eligible cancellation.
No-show reservations will normally incur a charge equivalent to 100% of the first night's room tariff.
During special events, peak travel dates or clearly identified blackout periods, different cancellation conditions, including charges up to the full booking amount, may apply if disclosed and accepted when the reservation is confirmed.
| Cancellation Time | Applicable Charge |
|---|---|
| 48 hours or more before check-in | Free cancellation – 100% refund |
| 24 to less than 48 hours before check-in | 50% of first night's room tariff |
| Less than 24 hours before check-in | 100% of first night's room tariff |
| No-show | 100% of first night's room tariff, unless a disclosed special booking condition applies |
Important: Cancellation charges are calculated according to the confirmed booking conditions. Any refundable balance is determined after deducting applicable charges from the amount already paid.
If a guest checks out earlier than the confirmed departure date, charges for unused reserved nights may apply.
Any refund or adjustment will depend on the booking conditions, the circumstances of departure and arrangements agreed upon with hotel management.
Once an eligible cancellation is reviewed and approved, Hotel Aastha Grand will normally initiate the refund within 5–7 business days.
The time required for the refunded amount to appear in the guest's bank account, debit card, credit card or payment application may vary depending on the payment gateway and the guest's bank.
Refunds for online payments will generally be processed through the original payment method, subject to payment gateway and banking requirements.
For payments made directly to the hotel, the refund method will be confirmed after payment verification and may depend on the original payment arrangement.
If a guest experiences a duplicate payment, an incorrect charge or a payment debit without a successful booking confirmation, they should contact the hotel with the relevant transaction reference and payment details.
Following verification, eligible refunds will be arranged according to the applicable payment processing procedures.
In the event that Hotel Aastha Grand is unable to honour a confirmed reservation, the hotel will communicate available alternatives where possible.
If no suitable alternative is accepted, payments received for the affected reservation will be refunded in accordance with applicable law and the confirmed booking terms.
Reservations made through online travel agencies such as MakeMyTrip, Goibibo, Booking.com or other third-party booking platforms may be governed by the cancellation and refund policies disclosed during booking on those platforms.
Guests who booked through a third-party platform should submit cancellation and refund requests through that platform where required.
Guests wishing to cancel a direct reservation should contact Hotel Aastha Grand using the contact information provided on our website.
To help us locate and verify the reservation, please provide:
Cancellation eligibility is determined using the time the hotel receives the cancellation request and the scheduled check-in time, calculated in Indian Standard Time (IST).
Hotel Aastha Grand may update this Cancellation & Refund Policy from time to time.
The cancellation terms communicated and accepted when a reservation is confirmed will continue to apply to that booking, unless otherwise agreed or required by applicable law.
For cancellation requests, refund assistance or payment-related enquiries, please visit our Contact Us page.