Last updated: 13 November 2026
Welcome to Hotel Aastha Grand, where comfort, thoughtful service and warm hospitality are at the heart of every guest experience. These Terms & Conditions explain the policies governing room reservations, accommodation, payments and the use of our hotel facilities and website.
By making a reservation, checking into the hotel or using our services, guests acknowledge and agree to comply with the following terms, subject to applicable laws.
Guests are required to provide accurate and complete information when making a reservation, including their name, contact details, check-in and check-out dates, and number of occupants.
All bookings are subject to room availability, applicable rates and confirmation by Hotel Aastha Grand. Submitting a booking request does not guarantee accommodation until the hotel issues a booking confirmation.
To ensure a comfortable and organised experience for our guests, the hotel's standard timings are:
Early check-in and late check-out requests are subject to room availability and management approval. Additional charges may apply depending on the requested timings and availability.
All guests must present valid government-issued photo identification during check-in, in accordance with applicable identification and guest registration requirements.
Accepted identification documents for Indian guests may include an Aadhaar Card, Passport, Driving Licence or Voter ID, subject to the hotel's verification requirements.
Foreign nationals must provide their passport, valid visa or other applicable travel and immigration documentation as required by law.
PAN cards are not accepted by the hotel as proof of residential address. Guests should carry suitable identification and address documentation to avoid inconvenience during check-in.
Room tariffs are quoted in Indian Rupees (INR). Reservations may require an advance deposit, online payment or another accepted payment arrangement, as communicated during booking.
Applicable Goods and Services Tax (GST), statutory levies and additional service charges, where relevant, will be charged according to prevailing regulations and the booking terms communicated to the guest.
Guests are responsible for settling outstanding accommodation charges, additional services and other applicable amounts before departure.
Children below five years of age may stay complimentary when sharing existing bedding with their parents or guardians, subject to room occupancy limits.
Extra beds or mattresses may be provided upon advance request, subject to availability and additional charges. Guests are encouraged to confirm extra bedding requirements before arrival.
Hotel Aastha Grand strives to maintain a peaceful, safe and welcoming environment for all guests.
Guests are expected to behave respectfully towards hotel employees, fellow guests and visitors. Excessive noise, harassment, unlawful activities or behaviour that disturbs other occupants is not permitted.
Guests are responsible for any damage caused to hotel property by themselves or their visitors. Reasonable repair, replacement or cleaning charges may be recovered where applicable.
Smoking is permitted only in designated smoking areas, where available. Smoking inside designated non-smoking rooms may result in additional cleaning charges.
Illegal substances, unauthorised weapons and activities prohibited by applicable law are strictly forbidden on hotel premises.
Outside food and pets may be restricted under hotel rules. Guests should confirm applicable restrictions with hotel management before arrival. Any exception remains subject to hotel policy and applicable legal requirements.
We understand that travel arrangements can change. Hotel Aastha Grand follows the cancellation conditions below for direct reservations covered by this policy:
Any remaining refundable balance will be calculated after applicable cancellation charges. Approved refunds will normally be initiated within 5–7 business days. Actual credit timelines depend on the payment provider and banking system.
For complete details, please review our Cancellation & Refund Policy .
Guests who check out before their scheduled departure date should inform the hotel reception. Charges for unused reserved nights may apply depending on the confirmed booking conditions and any arrangement approved by management.
Hotel Aastha Grand reserves the right, subject to applicable law, to refuse or discontinue accommodation where guests violate hotel policies, provide materially false booking information, engage in unlawful activities or create safety concerns.
Such decisions will be handled in accordance with applicable laws, contractual obligations and guest safety requirements.
We make reasonable efforts to keep room descriptions, photographs, facilities, rates and availability accurate. However, information may occasionally change or require correction.
If a material change affects a confirmed reservation, the hotel will communicate the available options to the guest where reasonably possible.
Reservations made through online travel agencies or other third-party platforms may be subject to the booking, cancellation, payment and refund conditions disclosed by the respective platform.
Guests should review the terms applicable to their reservation before confirming payment.
Hotel Aastha Grand may revise these Terms & Conditions to reflect operational, service or legal changes. Updated terms will be published on this website.
Changes will not retrospectively replace the cancellation conditions already accepted for a confirmed reservation unless permitted by law or agreed upon by the parties.
For assistance with reservations, accommodation policies or any questions regarding these terms, please contact Hotel Aastha Grand through our Contact Us page.