Hotel Aastha Grand respects the privacy of its guests and website visitors. This Privacy Policy explains how personal information is collected, used and protected when using our website and hotel services.

1. Information We Collect

When guests make reservations or contact us, we may collect information such as names, mobile numbers, email addresses, postal addresses, booking dates, guest counts, special requests and payment references.

2. How We Use Information

We use personal information to manage reservations, communicate booking details, provide accommodation, maintain guest records, process payments, respond to enquiries and meet applicable legal obligations.

3. Online Payments

When online payment facilities are enabled, transactions may be processed through third-party payment providers such as Razorpay. Payment providers process payment information under their own applicable privacy and security policies.

Hotel Aastha Grand does not intend to store complete card numbers, CVV values or online banking passwords on its website servers.

4. Information Sharing

We may share information with authorised service providers when necessary for reservations, payments, technical operations or compliance with applicable law. We do not sell guest personal information.

5. Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse or disclosure. No online system can guarantee absolute security.

6. Data Retention

Guest and transaction records are retained for as long as reasonably necessary for hotel operations, accounting, dispute resolution and applicable legal or regulatory obligations.

7. Cookies

Our website may use cookies and similar technologies for essential website functions, session management and improving the browsing experience.

8. Your Privacy Requests

Guests may contact us to request access to, correction of or deletion of their personal information, subject to applicable legal and record-keeping requirements.

9. Policy Updates

This Privacy Policy may be updated when our services, technologies or legal obligations change. Updates will be published on this page.

10. Contact Us

For privacy-related questions or requests, please contact Hotel Aastha Grand through our Contact Us page.